At Play Palace, we want you to shop with confidence. If something isn’t quite right, we’re here to make it better. 💛

🔄 7-Day Return & Exchange Policy

• You can return or exchange any item within 7 days of receiving your order.

• Items must be unused, unwashed, and in their original packaging.

⚠️ Non-Returnable Items

• Personalized or custom-made products

• Items marked as “Final Sale”

📦 How to Request a Return or Exchange

1. Contact our customer service team at support@playpalace.com or via our Contact Us page.

2. Provide your order number and reason for return/exchange.

3. We’ll guide you through the next steps.

💳 Refund Method

• Refunds will be issued via your original payment method or as store credit, once we receive and inspect the returned item.